O'Bout de la Plume (hereinafter referred to as the Site), represented by Audrey IRLE, registered with the Toulouse Chamber of Commerce and Industry, is identified under the SIRET number 825 101 470 00011.

Its head office is located at 3 rue Joseph Hubert - Appt 9 - 31130 BALMA.

Email: oboutdelaplume@gmail.com

O'Bout de la Plume reserves the right to modify or supplement the general conditions of sale at any time. The applicable conditions are those appearing on the site www.oboutdelaplume.com at the time of the order.

1. The Client

The customer declares to be a natural person, at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the site www.oboutdelaplume.com . He acts for purposes which are not part of a commercial, industrial, craft or liberal activity. The customer undertakes to mention correct and complete personal data when ordering or registering on the site www.oboutdelaplume.com . In the event of an error in the recipient's contact details, the O'Bout de la Plume site cannot be held responsible for the impossibility of delivering the order. The site www.oboutdelaplume.com reserves the right to postpone any order in case of doubt, and to cancel it in the event of no response from the customer. To avoid any risk of accident, the customer agrees to respect the conditions of use mentioned in the description of each product and to play under supervision with his animal with O'Bout de la Plume creations.

2. The Products

The products offered for sale are described described on the online store on the site www.oboutdelaplume.com . O'Bout de la Plume undertakes to provide complete information in the presentation and description of its products. Unintentional errors, such as the variation of colors from one screen to another or the poor perspective of the image, may appear on the Site, which the customer accepts and recognizes. The photographs and texts on the Site cannot be contractual. Thus, the list and the characteristics of the products can be modified and adapted at any time. In case of doubt, the Customer can contact O'Bout de la Plume via the contact form, or by email. In the event of non-conformity of the delivered product, the Customer may exercise his right of withdrawal within 7 day (s) of receipt of the order or implement the "Satisfied or refunded" guarantee (in full or part). Details are available in "Right of withdrawal". In this case, the product will not have been used and will be in perfect condition and in its original packaging.

In addition to this, you need to know more about it.

For customized products, the conditions are described in the appropriate chapter.

3. The Order

The order taking on the Site www.oboutdelaplume.com is subject to different steps that the customer must follow to validate his order. The customer can check the details and the total price of his order before confirming it definitively. He will thus be able to correct any errors, before accepting and confirming them. Any order confirmed by the Customer generates a sales contract and acceptance of the General Conditions of Sale.

A confirmation email will be sent to the Customer, summarizing their order as well as the description of each. (price, products, quantity chosen, ...).

O'Bout de la Plume reserves the right to refuse an order from a customer with whom there is a dispute or a due related to a previous order. O'Bout de la Plume will inform the customer by email so that he can make the necessary corrections subject to the General Conditions of Sale. In case of refusal, the order cannot be processed and will be canceled.

In addition to this, you need to know more about it.

4. Prices and Terms of Payment

Product prices are displayed in euros, without VAT (VAT not applicable - article 293 B of the CGI), excluding shipping costs. The total price, including shipping costs, is shown in the shopping cart.

For any delivery in the overseas departments and outside the European Union, the prices are displayed excluding taxes and cannot be subject to a VAT deduction. The customer acknowledges that he is considered the official importer and that he may, depending on the country or overseas department of delivery chosen at the time of the order, have to pay customs duties and / or of importation according to the legislation in force in the said country or overseas department.

O'Bout de la Plume reserves the right to modify its prices at any time. However, the products will be invoiced on the basis of the rates in effect at the time the order is placed, subject to availability.

Payment is made in cash on the day of the order.

Payment methods:

- Credit card: Payment made via a secure area.

- Paypal: The secure Paypal site allows you to pay by credit card or via your Paypal account. The order is shipped after validation of your transaction and acceptance of payment by PayPal.

- Transfer: Bank details are provided to you when confirming your order. The order is taken into account upon receipt of payment and the paid invoice is sent for this purpose.

In addition to this, you need to know more about it.

In accordance with article L113-3 of the Consumer Code, payment by check is not accepted.

The data recorded and kept by the Site www.oboutdelaplume.com constitute proof of the order and of all past transactions. The data recorded by the payment system constitutes proof of financial transactions.

In addition to this, you need to know more about it.

5. Delivery

Delivery is made to the address indicated by the Customer. This must be the home address of the customer or any other natural person of his choice. Delivery cannot be made to PO boxes or hotels.

In order to meet the delivery deadlines, the customer must ensure that he has communicated exact and complete information concerning the delivery address (such as: company, name, first name, street or building number, apartment, name / intercom number, ...).

In addition to this, you need to know more about it.

The delivery times indicated are indicative times, corresponding to the average order processing and delivery times.

O'Bout de la Plume cannot be held responsible for the consequences due to a delay in delivery that is not his fault.

Upon delivery, the Customer or the designated or authorized third party is required to check and control the condition and conformity of the products delivered.

If the package appears damaged or damaged, the Customer or the recipient opens it in the presence of the carrier in order to check the complete status of the order.

In the event of an anomaly (missing, damaged or broken products), the Customer must refuse receipt of the Product and indicate on the delivery note "refusal for damage".

In the event of non-conformity of the products observed during delivery, and in order to be able to process the complaint as soon as possible and under the conditions, the Customer must make all the reservations detailed on the delivery receipt.

To be valid, any complaint during delivery must be sent within 48 hours from the date of delivery (by email or registered letter addressed to O'Bout de la Plume).

In addition to this, you need to know more about it.

In accordance with the provisions of article L 114-1 of the Consumer Code, in the event of a delivery delay of more than 7 days compared to the delivery time indicated at the conclusion of the contract, the customer may cancel the order, by letter registered with request for acknowledgment of receipt, except in cases of force majeure. The provisions of this last article will not apply in the event of late delivery attributable to the Customer, if the Customer or the third party designated by him was not available to take delivery of the order delivered or in the event that the customer does not the withdrawal of the order within the period of availability of the Product.

Likewise, this last article of the Consumer Code does not apply in the event of a delay linked to an insurmountable and unforeseeable event due to a third party to the Contract which would tend to hinder, delay or prevent the delivery to the customer of the products ordered. .

In addition to this, you need to know more about it.

6. Right of withdrawal

The customer has a right of withdrawal, which he can exercise without reason, within seven (7) days of delivery of the order. This will be exercised by the return, at its expense, of new products (unopened, not consumed or used with original packaging, for hygiene reasons) to the following address: O'Bout de la Plume - Audrey IRLE - 3 rue Joseph Hubert - Appt 9 - 31130 BALMA.

The O'Bout de la Plume Site will reimburse the customer for the sums already paid, less any shipping costs. If the product has already been used and / or unsealed, O'Bout de la Plume will refuse any refund, partial or full, in accordance with the provisions of article L.121-21-8 Al. 5 of the Consumer Code.

The right of withdrawal cannot be exercised for products that have been made to measure (personalized) according to the customer's recommendations (in accordance with the provisions of article L.121-21-8 paragraph 3 of the Consumer Code)

7. Refund

In the event of a refund, these will be made by O'Bout de la Plume within a maximum period of 30 days after receipt of said products. The refund will be made according to the same method of payment chosen by the customer at the time of his order or by the delivery of the purchase voucher.

8. Applicable law

In case of difficulty or complaint during an order, the customer can contact the site www.oboutdelaplume.com to find an amicable solution.

Any order automatically validates the customer's adherence to the General Conditions of Sale. These conditions are governed by French law. In the event of a dispute, only the French courts will be competent.

9. Computing and Freedoms

The information collected is recorded in a computerized file by O'Bout de la Plume for the management of transactions, orders and their dispatch.

They are kept for 12 months and are intended for the Site manager.

In accordance with the Data Protection Act n ° 78-17 of January 6, 1978, the Customer can exercise a right of access to data concerning him and have them rectified by contacting: O'Bout de la Plume - oboutdelaplume@gmail.com

In addition to this, you need to know more about it.

The Customer is informed that these same personal data may also be collected by an organization in charge of analyzing orders and combating credit card fraud.

In addition to this, you need to know more about it.

In addition to this, you need to know more about it.

10. Liability

The responsibility of O'Bout de la Plume cannot be engaged in the event of poor performance of the contract due either to the facts attributable to the customer, or to the insurmountable and unforeseeable facts of a third party to the contract, or to force majeure. Also this same responsibility can not be engaged for all the inconveniences or damages inherent in the use of the Internet network (interruption of the service, external intrusion or presence of computer viruses or any fact qualified of force majeure).

O'Bout de la Plume can in no way be held responsible for the consequences of events beyond its control. (Force majeure, which would tend to hinder, delay or prevent online ordering).

Unless specific legislative provisions to the contrary and subject to the provisions:

In addition to this, you need to know more about it.

- O'Bout de la Plume has vis-à-vis its customer only an obligation of means and in particular as regards access to the various pages of the site www.oboutdelaplume.com, of the order process, delivery or any post-delivery services.

In addition to this, you need to know more about it.

- the responsibility of O'Bout de la Plume is limited to direct and foreseeable damage;

- the responsibility of O'Bout de la Plume cannot be held liable for any immaterial or bodily damage resulting from the unsuitable, inappropriate, excessive use of the object of the delivery, not corresponding to the use for which it is intended, nor from natural wear and tear, incorrect or negligent handling by the customer or third parties.

- the responsibility of O'Bout de la Plume can not be held liable for any inconvenience or direct or indirect damage suffered by the hardware, software and computer data of the Customer, whatever the medium or for the consequences of direct or indirect damage. indirect damage to the hardware, software and computer data concerned.

- the responsibility of O'Bout de la Plume cannot be engaged in the event of fraudulent use of the customer's means of payment, hardware, software and computer data.

In addition to this, you need to know more about it.

11. Copyright

Without the express authorization of O'Bout de la Plume, O'Bout de la Plume creations cannot be renamed or resold. For any authorization request, please contact O'Bout de la Plume via the contact form or by email at oboutdelaplume@gmail.com .

O'Bout de la Plume reserves the right of acceptance.