TERMS OF SALES

Terms and Conditions of Sale

Last updated: 07/05/2026

These Terms and Conditions of Sale apply to all orders placed on the website www.oboutdelaplume.com.

Any order placed on the website implies the customer’s full and unconditional acceptance of these Terms and Conditions of Sale.

1. Company identification

The website www.oboutdelaplume.com is published by: Audrey IRLE EI
Trading under the business name O’Bout de la Plume
Sole proprietorship registered with the Trade and Companies Register of Toulouse

SIRET: 824 944 029 00035
RCS: Toulouse
Registered office: 98 bis avenue des Chalets, 31140 Launaguet, France

Email: oboutdelaplume@gmail.com
Phone: +33 7 83 54 46 94

VAT not applicable, Article 293 B of the French General Tax Code.

O’Bout de la Plume is insured with MAIF.

2. Products offered

O’Bout de la Plume offers toys, accessories and handmade creations for cats, as well as accessories intended for cats and their humans.

The products offered may be standard, customisable or made according to the customer’s specifications.

Each product is presented on the website with a description indicating its main characteristics. The customer is invited to read the product pages carefully before placing any order.

The photographs shown on the website are as accurate as possible, but they are not contractually binding. Colours may vary slightly depending on screens, display settings, material batches or the availability of certain materials.

As the creations are handmade, slight variations may exist from one item to another. These variations do not constitute a defect as long as they do not affect the use of the product.

3. Personalised products

Some products may be personalised at the customer’s request: first name, surname, word, letters, symbols, personalisation inside the handle of a toy, textile personalisation, personalised health record cover, specific choice integrated into the product or any other special request.

The customer is responsible for the information provided when placing the order, in particular the spelling of first names, surnames, words, texts, symbols, colours and options chosen.

Before confirming the order, the customer must carefully check all information provided.

Once a personalised order has been confirmed, it cannot be withdrawn, except in the event of an error attributable to O’Bout de la Plume or a proven defect in the product.

The simple choice of a colour from the options offered in the shop does not, in itself, constitute personalisation automatically excluding the right of withdrawal.

4. Use of products

The toys and accessories for cats offered by O’Bout de la Plume are intended to be used under supervision.

The customer undertakes to follow the usage advice indicated on the product pages, packaging or communication materials of the shop.

As with any toy intended for an animal, it is the customer’s responsibility to regularly check the condition of the product and to remove it in the event of wear, damage or risk to the animal.

O’Bout de la Plume cannot be held liable in the event of inappropriate, excessive, diverted or unsupervised use of the products.

5. Orders

The customer may place an order directly on the website www.oboutdelaplume.com.

Before final confirmation of the order, the customer may check the details of the basket, the total price, delivery costs and the information provided.

Confirmation of the order constitutes acceptance of these Terms and Conditions of Sale.

After confirming the order, the customer receives a confirmation email summarising the main information relating to the order.

O’Bout de la Plume reserves the right to refuse or cancel an order in the event of an existing dispute with the customer, non-payment, obviously incorrect or incomplete information, or a request that cannot be fulfilled.

6. Prices

Prices are indicated in euros.

The prices displayed are net prices, VAT not applicable in accordance with Article 293 B of the French General Tax Code.

Delivery costs are indicated before final confirmation of the order.

O’Bout de la Plume reserves the right to modify its prices at any time. Products are invoiced on the basis of the prices displayed at the time the order is confirmed, subject to availability.

7. Payment

Payment is due at the time of ordering.

The accepted payment methods are those offered on the website at the time the order is confirmed, in particular: bank card, PayPal and bank transfer when this option is available.

The order will only be validated and prepared after effective confirmation of payment.

In the event of payment by bank transfer, the bank details are communicated to the customer during the order process. The order is taken into account upon receipt of payment.

O’Bout de la Plume reserves the right to suspend or cancel any order in the event of refused, incomplete or non-received payment.

No discount will be granted for early payment.

In the event of payment by bank transfer, quote, invoice or any other deferred payment method expressly accepted by O’Bout de la Plume, the order will only be prepared or shipped after actual receipt of payment, unless otherwise agreed in writing.

In the event of late payment, late payment penalties will be payable automatically, without any reminder being necessary. These penalties will be calculated on the basis of a rate equal to three times the legal interest rate in force.

For professional customers only, a fixed compensation fee for recovery costs amounting to €40 will also be due in the event of late payment, in accordance with the applicable provisions of the French Commercial Code.

Where the recovery costs actually incurred with a professional customer exceed the amount of this fixed compensation, O’Bout de la Plume may request additional compensation, subject to supporting documents.

8. Preparation times

Preparation times vary depending on the products ordered, their availability, the level of personalisation requested and the workload of the workshop.

Indicative preparation times are mentioned on the website, in the information banner, on product pages or at the time of ordering.

For personalised creations, the average preparation time currently indicated on the website is approximately 3 weeks, excluding carrier delivery time.

This timeframe is indicative and may vary depending on the volume of orders, periods of high activity, the availability of raw materials or any exchange required with the customer to finalise a personalisation.

In the event of a significant delay or particular difficulty, O’Bout de la Plume will endeavour to inform the customer as soon as possible.

9. Delivery

Delivery is made to the address provided by the customer when placing the order.

The customer is responsible for the accuracy and completeness of the information provided: surname, first name, full address, apartment number, building, floor, postcode, city, country, phone number and any information useful for delivery.

O’Bout de la Plume cannot be held liable for an inability to deliver due to an incorrect or incomplete address, or to the failure to collect a parcel within the allotted timeframe.

Delivery times depend on the carrier chosen and the destination. They are added to the order preparation time.

O’Bout de la Plume cannot be held liable for delivery delays attributable to the carrier, a case of force majeure or an external event beyond its control.

For deliveries outside mainland France, to French overseas departments and territories or outside the European Union, customs fees, taxes or import duties may be requested from the customer. These costs remain the responsibility of the customer.

Upon receipt of the parcel, the customer is invited to check the condition of the packaging and the products. In the event of a visibly damaged, opened or impaired parcel, the customer must make reservations with the carrier and contact O’Bout de la Plume as soon as possible.

10. Right of withdrawal

In accordance with the regulations applicable to distance selling, the consumer customer has a legal period of 14 days from receipt of the order to exercise the right of withdrawal, where applicable.

The right of withdrawal applies to standard non-personalised products.

To exercise the right of withdrawal, the consumer customer must inform O’Bout de la Plume of their decision by email at the following address: oboutdelaplume@gmail.com, within 14 days from receipt of the order.

Products must be returned complete, unused, undamaged, clean, free from hair, free from odour and in a condition allowing them to be resold.

Return costs are borne by the consumer customer, except in the event of an error attributable to O’Bout de la Plume or a proven defect in the product.

The refund will be made after receipt and verification of the returned products, using the same payment method as the one used for the order, unless otherwise agreed with the consumer customer.

The consumer customer may use the model withdrawal form below, although this is not mandatory, or any other unambiguous statement expressing their wish to withdraw.

To O’Bout de la Plume — Audrey IRLE EI
98 bis avenue des Chalets, 31140 Launaguet, France
Email: oboutdelaplume@gmail.com

I hereby notify you of my withdrawal from the contract relating to the sale of the item below:

Order placed on:
Order received on:
Order number:
Customer name:
Customer address:
Product concerned:

Date:

Signature, if withdrawal is made by post

The consumer customer may also exercise the right of withdrawal, where applicable, by using the online withdrawal form accessible from the footer of the website.

11. Exclusions from the right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for goods made according to the consumer customer’s specifications or clearly personalised.

The following are notably excluded from the right of withdrawal:

• toys personalised with a first name, surname, word, letters or symbols integrated into the handle;

• personalised pouches;

• personalised health record covers;

• items including a first name, surname, text, symbol or specific request from the consumer customer;

• more generally, any creation made according to the consumer customer’s specific specifications.

No return or refund can be accepted for a personalised product, except in the event of an error attributable to O’Bout de la Plume or a proven defect in the product.

12. Returns and refunds

All returns must be requested in advance by email at the following address: oboutdelaplume@gmail.com.

Products returned without prior request or not complying with the return conditions may be refused.

In the event of an accepted return, the refund will be made within a maximum period of 14 days from receipt of the returned product or proof of shipment of the product, in accordance with the conditions provided by the applicable regulations.

The refund may be deferred until the product has actually been recovered or until the customer has provided proof of shipment of the product.

Initial delivery costs may be refunded in accordance with the conditions provided by the applicable regulations. Additional costs resulting from the choice of a delivery method that is more expensive than the standard delivery method offered will not be refunded.

13. Legal guarantees

Products sold by O’Bout de la Plume benefit from the applicable legal guarantees, in particular the legal guarantee of conformity and the guarantee against hidden defects.

In the event of a non-compliant product or a proven defect, the customer is invited to contact O’Bout de la Plume by email at the following address: oboutdelaplume@gmail.com, attaching photographs and a precise description of the issue encountered if possible.

Where the legal guarantee of conformity applies, the customer may request the repair or replacement of the product, subject to the conditions provided by the regulations. If repair or replacement is impossible, the customer may request a price reduction or cancellation of the sale.

The legal guarantees do not cover normal wear and tear of the product, inappropriate, excessive or diverted use, damage caused by the animal, lack of maintenance, improper handling, or unsupervised use contrary to the usage recommendations.

14. Customer service

For any question, complaint or request relating to an order, the customer may contact O’Bout de la Plume:

Email: oboutdelaplume@gmail.com
Phone: +33 7 83 54 46 94
Postal address: 98 bis avenue des Chalets, 31140 Launaguet, France

15. Personal data

The information collected when placing an order is necessary for processing the order, invoicing, delivery, after-sales service and customer relations.

Information relating to the collection, processing and storage of personal data is detailed in the Privacy Policy, accessible from the footer of the website.

The customer has, in particular, a right of access, rectification, objection, deletion and restriction of the processing of their data, under the conditions provided by the applicable regulations.

For any request relating to personal data, the customer may contact O’Bout de la Plume at the following address: oboutdelaplume@gmail.com.

16. Intellectual property

All elements present on the website www.oboutdelaplume.com, including texts, photographs, visuals, graphics, logos, creations, illustrations, brand elements and content, are the exclusive property of O’Bout de la Plume, unless otherwise stated.

Any total or partial reproduction, representation, modification, publication, adaptation or exploitation of the elements of the website, by any means whatsoever, is prohibited without the prior written authorisation of O’Bout de la Plume.

O’Bout de la Plume creations may not be resold under another name or presented as creations belonging to a third party, unless prior written authorisation has been obtained.

17. Liability

O’Bout de la Plume cannot be held liable in the event of improper performance of the contract due to the customer, a third party, a case of force majeure or an event beyond its control.

O’Bout de la Plume cannot be held liable for damage resulting from inappropriate, excessive, diverted or unsupervised use of the products.

The customer is responsible for the choice of products ordered, their use and their suitability for the needs of their animal.

Access to the website may be temporarily interrupted for maintenance, updates or technical difficulties. O’Bout de la Plume cannot be held liable for the consequences of temporary unavailability of the website.

18. Consumer mediation

In the event of a dispute, the customer must first submit a written complaint to O’Bout de la Plume at the following address: oboutdelaplume@gmail.com.

Failing an amicable resolution, the consumer customer may use the following consumer mediator free of charge:

La Société Médiation Professionnelle
2 Rue Marc Sangnier
33130 Bègles
Website: https://www.mediateur-consommation-smp.fr/

Recourse to the mediator is possible provided that the request is admissible in accordance with the conditions applicable to consumer mediation.

19. Applicable law and disputes

These Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the customer is invited to contact O’Bout de la Plume as a priority in order to seek an amicable solution.

Failing amicable resolution or mediation, the dispute may be brought before the competent courts under the conditions of ordinary law.

20. Modification of the Terms and Conditions of Sale

O’Bout de la Plume reserves the right to modify these Terms and Conditions of Sale at any time.

The applicable Terms and Conditions of Sale are those in force at the time the order is confirmed by the customer.